RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

Through a partnership announced today, Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European multimedia contact center provider fully based on ...

[EDRM Editor’s Note: This article was first published here on March 23, 2026, and EDRM is grateful to Rob Robinson, editor and managing director of Trusted Partner ComplexDiscovery OÜ, for permission ...

AMP is the Industry’s First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa’s innovative AI Agent Management Platform (AMP) ushers in a ...

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...

Another Monday, another mail sack! Today Ryan covers: agents, scripting software, permits and Texas. Like, Favorite and SHARE ...